How to Return a Product:
Please contact us to obtain a Return Authorization Number (RMA#) and request a Return Shipping Label. You can choose to have your return label emailed to you or to receive it in the mail. Please note that your return will not be accepted without an RMA#. You have 10 days from receiving your RMA# to ship out your return. Items returned without an RMA# are subject to a 25% restocking fee. Please pack carefully! All Returns and Exchanges must be double boxed (the manufacturer’s box must be inside of another box designed for shipping). Please pack merchandise in its original packaging with UPC and Bar Codes intact and include all original contents and factory packed accessories. A safely packaged and complete return is less likely to incur a damage or restocking fee. Items that are not double boxed are subject to a 25% restocking fee.
Return your package:
Attach Your Return Label: Please cover or remove old shipping labels and tracking numbers and securely affix your Return Shipping Label to your return package. Please do not place stickers or shipping labels on the original manufacturer’s package. If we sent you a prepaid UPS return label, please take your return to your local UPS drop-off location. For the location of the UPS office nearest you, please call 1-800-742-5877 or visit www.ups.com.
If your item(s) was shipped via specialized freight carrier:
Once you have obtained an Overtureav.com RMA#, you will be contacted by a representative from our freight carrier to schedule arrangements for a pick-up. You must be present at the time of pick-up. Failure to do so will result in a failed pick-up attempt and you will incur additional charges.
Once your return item has been shipped, you will receive a Return Shipping Confirmation Email with tracking information.
Refund Process: Returns and exchanges meeting the conditions outlined above will be processed within 5 business days following receipt of product. Your refund less a 15% restocking fee (if product is not found to be defective) will be credited back to the original method of payment. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Shipping costs will only be refunded if the return is a result of our error.
Local Customers:
For the convenience of our local customers, merchandise ordered online may be returned to one of our retail showrooms. Please package all materials as requested above and have your invoice with you. Please note that orders returned to one of our retail locations still require an RMA#.
