30-Day Money-Back Guarantee:
The quality of all our products is guaranteed. If you are not completely satisfied with your purchase for any reason, you may exchange or return your item(s). All products other than the below listed categories/products offer a full refund for 30 days from purchase date with a valid return authorization, shipping is non refundable. (Restocking fees* may apply. See below).
The following restrictions apply:
- 30 day money-back guarantee does not include oversized products shipped via motor freight, headphones, Special Order items or Clearance items. These items are FINAL SALE, NO REFUNDS, NO RETURNS. This guarantee is good only for products purchased through our website and does not include any product purchased through our stores. For store sales, our Terms of Sale are specified on our invoices.
- All returned merchandise must be in original condition in factory packaging and include all original packing materials, manuals and accessories. We reserve the right to charge an additional fee for any missing materials. Additionally, if your UPC label or bar code is missing we reserve the right to charge for the Rebate Offer amount.
- Opened, non-defective merchandise, returned products without an RMA#, or items that are not double boxed are subject to a 25% restocking fee.
- All Returns and Exchanges require prior authorization. All returned merchandise must be returned in the original packaging & include all accessories that shipped with the item. A Return Authorization must be obtained prior to shipping the merchandise back to Overture. You must contact our returns department via email or by phone at 800-838-1812 within 30 days of merchandise purchase to obtain a return authorization number. This RMA number along with return instructions will be emailed to you and is valid for 10 days once it is sent. Failure to return the merchandise within this period will result in the cancellation of your return authorization and no additional returns will be allowed.
- The cost of return shipping will be deducted from your refund or credit.
- If your order was shipped for free or at a promotional shipping rate, you will incur the actual to and from shipping charges upon returning merchandise.